Privacy Policy & Data Protection Statement

At huduma.online, we value your privacy above all else. This policy outlines how we handle your personal information in strict compliance with the Data Protection Act, 2019 of Kenya.

1. Information We Collect

We collect information only on a lawful, consent basis.

• Personal InformationWhen you submit a form, request a service, or sign up for updates, we may ask for your name, mobile number, email address, physical address, or legal identification (ID/Passport) required to process your request.
• Professional DetailsIf you are using our Business Process Outsourcing (BPO) services, we may process professional details provided by you to facilitate recruitment or service delivery.
• Technical DataWe use cookies and local storage to ensure the security and performance of our website.

2. How We Use Your Information

We use your data strictly for the purpose it was collected. We do not sell, rent, or trade your personal information.

• Service DeliveryTo fulfill the specific task, enquiry, or BPO service you requested via huduma.online.
• CommunicationTo contact you regarding the status of your service.
• Legal ComplianceTo verify identity as required by Kenyan law during the provision of sensitive services.

3. Data Retention & Deletion (Our Promise)

• Immediate Deletion: Once your application is processed and the service is fully delivered, we erase your personal data from our active systems.
• Zero Spam: You will not receive marketing emails, unsolicited texts, or promotional calls from us after your service is complete.
• Exceptions: We retain data only if required by law (e.g., for tax records or legal compliance). In such cases, data is archived securely and is not accessible for general business use.

4. Cookies

We use cookies to improve your experience (e.g., remembering your session). You can choose to disable cookies in your browser settings, though this may affect how the website functions.

5. Security Measures

We employ high-standard security protocols to protect your information while it is in our care.

• Encryption: huduma.online uses SSL (Secure Socket Layer) technology to encrypt your data during transmission.
• Internal Security: Our servers are protected by firewalls. Access to personal data is restricted to authorized personnel of huduma.online.

6. Your Rights (Kenya Data Protection Act)

As a user, you have the right to:

7. Third-Party Disclosure

We do not share your data with third parties, except if required by Kenyan law, a court order, or to protect the rights and safety of huduma.online. We are not affiliated with Alientec Computers.